An alternative to landlines phones, VoIP services handle voice calls, video calls and data transmission. As well as phone call services, VoIP technology can provide video and audio conference calls and text messages, and allow for the sharing of documents.
VoIP converges your data and voice services onto a single network. Also known as Voice over Internet Protocol, it delivers voice communications and multimedia sessions over IP networks such as the internet.
Ease of use
A VoIP service provides a telephone number (or numbers) that acts like a traditional telephone number. It allows for calls to be answered just as they would on a traditional phone. The person calling may not know that they are calling a VoIP number. However, VoIP offers additional functionality. For example, it allows users to make and receive calls from computers, tablets or other devices that are connected to the internet.
Unlike landline or mobile phone numbers, a VoIP number is not assigned to a specific phone line or device. It can be accessed by a number of users or can be personal to a single user.
Flexibility
A standard landline number is routed through a specific copper phone line. This means that if a business moves premises, it will need to switch to a new number. Also, adding a new number requires a visit by a technician who creates another telephone junction box on the building. This all takes time and can cause disruption.
VoIP numbers use cloud-based internet technology. A business can add as many extra numbers it needs to a VoIP service. Numbers are not limited to a specific location, so an employee with a personnel VoIP number can move to another location and take the number with them.
Mobile phones were a giant step forward in the evolution of telecommunications, freeing people from the need to be near their landlines to take calls. VoIP numbers can be diverted to mobile phones for even more flexibility – which is particularly useful for businesses with employees who work remotely.
For these reasons, a VoIP system has the flexibility to adapt to the way a business operates. What’s more, the audio quality of VoIP calls is clear and excellent for efficient business telecommunications.
Types of VoIP numbers
VoIP can use any telephone number as long as it is unique and not used by anyone else. Traditional telephone numbers have the first few digits that denote a geographic location. A VoIP number can have a geographic element, even if the business is not based in that location.
Why choose POP Telecom?
POP Telecom is an experienced provider of VoIP services for businesses, and we offer a variety of VoIP services designed for customers ranging from single users to multi-site companies. Whatever you’re looking for, we provide quality VoIP services at competitive prices.
We know that there is no one-size-fits-all VoIP service suitable for businesses. Some small organisations may only need a basic call package with standard features, while others may want extra features such as call recording, conferencing, call queuing and more.
We can assess your business requirements to match the best VoIP package to the size and needs of your organisation.
Contact us to discuss all your telecommunication, mobile phone and broadband connection requirements. We’re committed to excellent customer service and our team is always here to help and advise you.