"I have recently joined POP Telecom and …
I have recently joined POP Telecom and apart from an initial hiccup at the beginning, (my fault), I have found them helpful and everytime I have rang them they have called me back to save my bill and when I've emailed them I have always had a reply within an hour. I read the reviews before joining and decided to make my own opinion and I am glad I have. Many thanks to all the team that have dealt with me politely and efficiently."
Top service thanks"
"John was great and very helpful
Thanks for the investigations into the account from John. He has resolved all of my issues and really helped me out. Unlike most company investigations which all go in favor of the companies financial accounts. He was fair transparent and come to a conclusion that both me and POP had make mistakes. He corrected these issues now both of us are happy. John really is a one of the most valuable assets this company has. Thanks again Ben."
"Switched to Pop based on the reviews after current provider increased monthly amount mid contract. Have been very happy with them, super fast broadband and they even called to make sure everything was working [noticed the phone wasn't which I hadn't actually checked] and called again after Open Reach fixed the line, spoke to Cecille on chat to get caller id activated too, the chat system is very handy, it directs to the right dept and they can sort out everything from billing, caller id etc. so pretty happy with them and pleased to have switched."A Darcy
"I have been a Pop Telecom customer for over two years now and have always received excellent customer service. They have been incredibly helpful,courteous and above all, exceptionally patient with any queries that I,as a self confessed 'technophobe' have raised. The billing is clear and concise, superb value compared to other providers and I therefore have no hesitation in highly recommending this company."Penny Taylor
Excellent company Thank you Finally found a company that supplies me the broadband I want and doesn’t cost a fortune"
Have been with this company for 3 months now and they are good. Bills have nearly dropped in half and customer services are helpful and polite. Would recommend these to everyone."
"William was very helpfull, conecting my internet ,thank you. He had a very good knowledge, very humble and polite as well."Mendel Weinberger
"Pearl Seward I've been with Pop telecom for several years and I've found them to be excellent at what they do. They are very knowledgeable about their products. The customer service is a number one service department especially the supervisor Frankie. She knows what she is talking about and is great at her job. The IT department is outstanding and has helped me with all my problems. I would recommend Poptelecom to anyone. The staff deserve the highest awards in my books. I would not go anywhere else."Pearl Seward
"No problems with them, either billing or change over
I got a phone call from Pop and as i wanted to leave BT Infinity because of the price, i signed up to them. I've had no problems with them, billing or otherwise. Going from 60mb street fibre to old fashioned broadband at about 10mb has had it's problems like download speed and the odd dead air but nothing serious. I did find the micro filter had gone faulty but that was down the the equipment manufacturer, Technicolor (formerly Thompson).The router is easy to interrogate and gives lots of info."
"My dad was having trouble with his internet connection and we rang up and spoke to William. He was so helpful and patient and spoke me through what to do to get the internet up and running. Thank you so much William"Ella Flack
Excellent , Straightforward transfer process from Vodafone no problems, Great customer service via live chat, great price"
"I rang them up about a broadband and landline deal after reading there review on Trustpilot and they where the best review i have ever seen a young man called Gamiel ask me which deal i was looking at and picked me a very cheap deal and explained it all to me telling me what speed to expect and and after paying for it he gave me all the number to ring i i told my wife how much it was it was far cheaper than any of the others i have been with i was with virgin media for 2 months and found them very unhelpful so im very pleased and over the moon i joined POP broadband and phoneline and should be more than 5 stars more like a sky full of stars i tell everyone even i meet even strangers how good you are and as said your rep Gamiel was very helpful"Charles Best
"Great service from StephenG, patiently worked through my problem to a successful result."Keith Reed
"after speaking to KATIE
after speaking to KATIE from pop telecoms today, she solved a lot of problems for me and hopefully it will stay that way. thanks katie"
"JEMARK was very helpful in resolving a query about a direct debit payment"Pity Me
"POP TELECOM - BESPOKE CUSTOMER SERVICE.
I came to Pop Telecom from EE because the cost was halved. It was a tremendous saving and I would have to be mad to pass it up. I was suspicious about why there was such a discount. What sacrifices Pop Telecom would of made ! There was a fault which was preventing my broadband and telephone service. I rang and to my great surprise they had an excellent customer service. They couldn't be more nicer. Nothing was a bother. They identified the fault and booked up Open Reach to fix it. A day or two later the Open Reach engineer fixed the fault and came to my door to inform me it was fixed. I couldn't ask for a better service. I have read all the comments and reviews about Pop telecom and with the exception of a few the majority were/are negative, misleading. They never disclosed the positives and because of this they were very unbalanced. I can and will recommend Pop Telecom because of my positive experience and ongoing support I receive every time I ring them for help."
"I had a problem with my Internet, I used the chat service and had excellent help with clear instructions on how to fix it, all done in 5 minutes. William fixed the problem, was very clear with instructions and polite. I cannot fault poptelecom so far. Would and do recommend them!"Charlotte Cobb
"Phoned to renew contract, spoke to Paz who went above and beyond to keep our custom and offered us a great deal. THANK YOU! ????"Mr James Gulley
"When i got POP Telecom I had a fast and friendly service, they answered all my questions and I was set up quickly. I have had no problems with them or their services they provide what I would say is I Recommend them to anyone who wants a quick, friendly and very good provider that went above and beyond what I wanted. The cost is also inexpensive from what I was paying ( not naming the rubbish company). So in all I would recommend POP Telecom to anyone who wants a fast, friendly, reliable and most importantly inexpensive service."Tracy Lewington
"Apple IPad Issues after upgrade to Fibre on ASUS Router Cecille was the online agent who was very helpful and help me fix my wifi connection issues after being upgraded to Fibre from ADSL. My connection is now 4x faster thank you!"Ian Driver
"Paz dealt with my upgrade efficiently via online chat and telephone. Thanks"Martin
"With quick installation our line was up and running cheaper and quicker than my previous provider. The service was second to none and even when I wanted my 2nd line in a different position to my 1st line in my office they took care of everything. Very impressed with the service and my call costs."Orsolya Dianovics
"New customer experience.
My starter kit arrived a little later than expected, but upon receipt proved to be quite a simple set-up. I have had some bad experiences with past internet providers, but so far I am very pleased with POP Telecom. If you are not satisfied with your present provider I would recommend you give them a try. Craig Lennie"
"Ours is a highly specialised business where response times can literally make the difference between life or death. POP Telecom's professionalism and totally flexible approach to our needs continues to help ensure we are available to provide fast, around the clock emergency equine veterinary care"Andrew McGladdery, BVMS, CertESM, MRCVS
"Very clear instructions from Jemark on how to access the router and set up the connection for the first time."Ben Smith
"I had a pleasant experience speaking with William. A technical issue with my broadband was sorted within minutes. Very respectful and polite and just the excellent customer service I was promised when I joined pop telecom."Amir Ikhlas
"Franco was very helpfull, conecting my internet,thank you"Mihaela Gurzu
"Once they found the problem they fixed …
Once they found the problem they fixed it and it all works fine I have however found out that ringing dose not work the best way is to go to live chat. So thanks again to the Tec guys brill????"
"Being there for our customer when they need us is pivotal to our business ethos; that's why POP Telecom is our trusted telecoms partner. They share our values of delivering excellent products at the keenest prices as well as commitment to providing great customer service at all times"Ed Babington
"I would recommend the poptelecom operative "sam" I couldn't fault the service she provided in dealing with my broadband renewal. I was impressed by the way she handled my concerns And managed to provide me with a package that I was looking for."Carol Simpson
"I had an issue getting my broadband up and running after moving house, but I spoke to Marcus on the phone who helped talk me through each possibility to correct the issue and had the broadband up and running in no time. Marcus was a huge help and sorted the issue quickly and efficiently."Dan Boyce
"Cannot speak about the telephone and …
Cannot speak about the telephone and broadband service but can only speak of personal service given by John Burns who was absolutely fantastic in helping me to help my parents resolve a problem. His caring approach and efficient service was a welcome change to many companies who can't be bothered with their customers."
"Had a problem with my phone not working and slow internet. Reported it to William who contacted Openreach to sort it out. The problem was solved by lunchtime the following day. William called me to confirm everything was fixed at my end. He was very polite and professional."Suzannah Caroline White