"POP TELECOM - BESPOKE CUSTOMER SERVICE.
I came to Pop Telecom from EE because the cost was halved. It was a tremendous saving and I would have to be mad to pass it up. I was suspicious about why there was such a discount. What sacrifices Pop Telecom would of made ! There was a fault which was preventing my broadband and telephone service. I rang and to my great surprise they had an excellent customer service. They couldn't be more nicer. Nothing was a bother. They identified the fault and booked up Open Reach to fix it. A day or two later the Open Reach engineer fixed the fault and came to my door to inform me it was fixed. I couldn't ask for a better service. I have read all the comments and reviews about Pop telecom and with the exception of a few the majority were/are negative, misleading. They never disclosed the positives and because of this they were very unbalanced. I can and will recommend Pop Telecom because of my positive experience and ongoing support I receive every time I ring them for help."
"When i got POP Telecom I had a fast and friendly service, they answered all my questions and I was set up quickly. I have had no problems with them or their services they provide what I would say is I Recommend them to anyone who wants a quick, friendly and very good provider that went above and beyond what I wanted. The cost is also inexpensive from what I was paying ( not naming the rubbish company). So in all I would recommend POP Telecom to anyone who wants a fast, friendly, reliable and most importantly inexpensive service."Tracy Lewington
"I have recently joined POP Telecom and …
I have recently joined POP Telecom and apart from an initial hiccup at the beginning, (my fault), I have found them helpful and everytime I have rang them they have called me back to save my bill and when I've emailed them I have always had a reply within an hour. I read the reviews before joining and decided to make my own opinion and I am glad I have. Many thanks to all the team that have dealt with me politely and efficiently."
"Excellent customer service
Great customer service. Had second thoughts before I went with them, but so far so good. I would recommend."
"Being there for our customer when they need us is pivotal to our business ethos; that's why POP Telecom is our trusted telecoms partner. They share our values of delivering excellent products at the keenest prices as well as commitment to providing great customer service at all times"Ed Babington
Excellent company Thank you Finally found a company that supplies me the broadband I want and doesn’t cost a fortune"
"I have been with this company for years, absolutely brilliant customer service and would highly recommend to anyone"Georgina Harrell
Excellent , Straightforward transfer process from Vodafone no problems, Great customer service via live chat, great price"
"Once they found the problem they fixed …
Once they found the problem they fixed it and it all works fine I have however found out that ringing dose not work the best way is to go to live chat. So thanks again to the Tec guys brill????"
"Ours is a highly specialised business where response times can literally make the difference between life or death. POP Telecom's professionalism and totally flexible approach to our needs continues to help ensure we are available to provide fast, around the clock emergency equine veterinary care"Andrew McGladdery, BVMS, CertESM, MRCVS
"Going great so far
Going great so far 4 months in good price great service Thumbs up right now"
"after speaking to KATIE
after speaking to KATIE from pop telecoms today, she solved a lot of problems for me and hopefully it will stay that way. thanks katie"
"Returning to POP after being fleeced at BT
I return to POP after a very disappointing and costly contract with BT. I previously used POP on the value Broadband and Anytime Calls Package, and at the time I thought it was just satisfactory, we only left them when the exchange point was due for maintenance and we heard that BT had no down time, that’s why I made the dreaded switch. Now I’m back with POP on the standard £18.99 package which is reliable and giving us the rated speeds - we did have a small problem with the TP Link Router they sent but after a quick phone call we got up and running in no time."
"Great company with great understanding staff
I have been with Pop Telecom for 9 months and so far haven’t had any major problems. The customer services staff are very helpful especially to someone like me who doesn’t understand routers (accidentally turned mine off). No complaints so far so great company and great staff."
"Having joined Pop Telecom some 2 mths …
Having joined Pop Telecom some 2 mths ago I was rather put off with the negative reviews which i read after joining. My second monthly payment did include extra payments such as Router Assurance and another Assurance which i obviously hadnt agreed to but on ringing them i was informed I shouldnt have been charged at all for one of the items and the other was optional to which i said no thank you and too their credit the items were taken off the account there and then and having just received my third month account I see i am being charged the correct £22-99 for which I signed up for so cannot agree with the bad press re customer service also I was having problems with getting conected to the internet due to BT engineers working in the area so I contacted Pop Technical Support and was given good advice and told to contact them again when the engineers had finished which i did as my speed was very slow and I asked to speak to the person who dealt with me first time namely David who was busy with another client but was told he would ring me in a few minutes which he did and I could not have had more pleasant and patient person who spent at least 15 min with me until he eventually got my speed up to scratch so again I cannot fault any aspect of Pop Telecom and I would say to anyone thinking of joining go for it I am happy I did"
"I’ve been using them for only 6 months…
I’ve been using them for only 6 months so far and the broadband connectivity is pretty fast. Faster than Virgin and a better price overall. Happy with the service so far."
"I have been a Pop Telecom customer for over two years now and have always received excellent customer service. They have been incredibly helpful,courteous and above all, exceptionally patient with any queries that I,as a self confessed 'technophobe' have raised. The billing is clear and concise, superb value compared to other providers and I therefore have no hesitation in highly recommending this company."Penny Taylor
"Best ISP I’ve ever had
I’ve tried a couple of ISP over the years but they were all lacking one thing. Performance. Pop Telecom performs on all aspects of performance. Customer service, professionalism, communication skills, and service quality. I’ve had questions regarding my billing schedule, service speed, and discounts/promotions they may be running and I’ve always received honest answers. This proves to me that they are customer service oriented and will go out of their way to remedy any shred of doubt their customers may have. I can honestly say that they are the best ISP’s I’ve had. I’ve been with them for 3 years now and I don’t see myself going anywhere anytime soon! Thanks for the incredible service!"
"New customer experience.
My starter kit arrived a little later than expected, but upon receipt proved to be quite a simple set-up. I have had some bad experiences with past internet providers, but so far I am very pleased with POP Telecom. If you are not satisfied with your present provider I would recommend you give them a try. Craig Lennie"
"Cannot speak about the telephone and …
Cannot speak about the telephone and broadband service but can only speak of personal service given by John Burns who was absolutely fantastic in helping me to help my parents resolve a problem. His caring approach and efficient service was a welcome change to many companies who can't be bothered with their customers."
"With quick installation our line was up and running cheaper and quicker than my previous provider. The service was second to none and even when I wanted my 2nd line in a different position to my 1st line in my office they took care of everything. Very impressed with the service and my call costs."Orsolya Dianovics
"Poptelecom is a great deal Broadband company
The order process was simple plus the price was reasonable"
"I have been a customer of Pop Telecom for 3 years now and recently had to contact customer services to speak with technical support as my broadband was not working. The young man on the phone managed to talk me through a complete reboot and got my broadband up and running straight away. This has led me to want to share my good experience and recommend Pop Telecom to everybody. Good work."Katy Fermur
"I have used pop telecom in the past. And i think they are a great company. Never had any problems. Very good and prompt customer services. ?"Sharon
Top service thanks"
Excellent service, never had any faults! Great customer service 5***"
"Great Service - Shame about Openreach
This companies only flaw is was the length of time between the transition from Virgin to pop. I had to wait for Openreach to change the line. I was told this is down to BT not them.... So apart from this hiccup.... everything has been fine 8 months in now"
"No problems with them, either billing or change over
I got a phone call from Pop and as i wanted to leave BT Infinity because of the price, i signed up to them. I've had no problems with them, billing or otherwise. Going from 60mb street fibre to old fashioned broadband at about 10mb has had it's problems like download speed and the odd dead air but nothing serious. I did find the micro filter had gone faulty but that was down the the equipment manufacturer, Technicolor (formerly Thompson).The router is easy to interrogate and gives lots of info."
"Pearl Seward I've been with Pop telecom for several years and I've found them to be excellent at what they do. They are very knowledgeable about their products. The customer service is a number one service department especially the supervisor Frankie. She knows what she is talking about and is great at her job. The IT department is outstanding and has helped me with all my problems. I would recommend Poptelecom to anyone. The staff deserve the highest awards in my books. I would not go anywhere else."Pearl Seward
"I have found POP telecom to be a really…
I have found POP telecom to be a really good broadband company. My service is reliable and speeds are as expected and adequate for my needs. Customer services seem to know what they are doing and the technical department successfully resolved my issues in the two occasions my service has failed. Price is great and I have not been hit with any price rises. Keep up the good work"
Good so far-no problems"
I have been with Pop Telecom for over a year now and the service is fantastic! Brilliant customer service and great value for money. Would definitely recommend!"
Have been with this company for 3 months now and they are good. Bills have nearly dropped in half and customer services are helpful and polite. Would recommend these to everyone."
"John was great and very helpful
Thanks for the investigations into the account from John. He has resolved all of my issues and really helped me out. Unlike most company investigations which all go in favor of the companies financial accounts. He was fair transparent and come to a conclusion that both me and POP had make mistakes. He corrected these issues now both of us are happy. John really is a one of the most valuable assets this company has. Thanks again Ben."