If your broadband suddenly stops working here are some quick tips to check before giving us a call.
1. Is the router powered on and showing lights for the internet connection.
2. Have you tried to see if your landline is working by plugging in a handset.
3. Reboot your router and see if the reconnection to the network helps.
4. Reset the router on the rear to the settings it came to you from POP telecom.
5. Have you paid your latest bill.
6. Can you navigate to the home page of the router from your device (192.168.1.1) to ensure you are connected to the router.
7. Try the connection in the test socket of your master socket.
8. Are all your devices not accessing the internet or is it just one.
If you are still experiencing issues then please call us on 03435386611 where we can run diagnostics on your broadband.