Frequestly Asked Questions
If you can't find the answer to your question here, you can call us at the local rate on 0343 538 6611 Chat Online or complete our webform here.
Q: What broadband speed is available to me?
A: Simply put your postcode into our line checker and find out your available speeds
Q: Can you update me on my new account opening
A: Call our local rate customer services number on 0343 538 6611
Q: I am trying to access my online account and it keeps coming up log in failed?
A: Your online account will be active 24 hours after your live date
Q: Our broadband is not connecting to the internet
A: Turn your router off wait 2 mins and turn back on. If the problem persists Call 0343 538 6611 and will will check your line for you
Q: When will my router arrive?
A: Your new router will be delivered the same day that your Broadband goes live.